![]() ![]() If you'd like to change for another item that is of a higher price, you will need to place a separate order with the new item. We will then cancel and give you a full refund on the item you no longer want. For security purposes MillionParcel does not store your payment details, so we will not be able to charge the difference unless you place another order. After placing your new order, send us an email at with your two order numbers and the item you would like to cancel. However, if your order has left our warehouse, you will no longer be able to change your order and will need to request for a return instead. Question 2: Can you deliver some of my items first?Īns: To help you save on your delivery charges, we consolidate your items and only deliver it to you when all the items are ready in our warehouse. If you want to receive some items first, please send us an email at with your order number and the items you would like to receive first. Please note that extra delivery charges will be applicable if each delivery does not meet the free delivery. Question 3: Can you split my order delivery to different location ?Īns: We only delivery 1 order to 1 location, if you need to delivery to different location kindly make a new order to the location. Question 4: Why MillionParcel can give the best price?Īns: We understand for new set up business is difficult and a lot of cost to set up. Packaging cost make your selling price higher than other seller as normally packaging company need a minimum order. Even you can get the minimum order but you needed a place to store it and you will cost higher rental for the space. We here to help you storage the item and you only pay for what you need it. Question 5: I found that is broken / faulty item.Īns: So sorry to hear that you received the broken / faulty item, kindly take a photo of the product, faulty area and the parcel label send to our email: We will help you to settle ASAP. Please report it within 7 working day after you received the item.įor option Singpost Normal Mail, Low fare but not trackable shipping, Singpost Normal Mail will delivery at 3 - 7working days in the letterbox/mailbox from the date mails are handed over to SingPost. Singpost Normal Mail has risked of loss and delay especially during festive season. Please contact our Member Support Team through your Email Signature Rescue account using the red help button for direct assistance.The item could have lost if you do not receive it within 14 days. The links and social media icons should work when you receive the email. Check to see if your email signature has been installed correctly by sending a test email to yourself instead. In compose mode, most email programs won't allow you to use the links in your email signature. I am composing an email and I can't click on any links or social media icons To resolve this, install Google Chrome or Mozilla Firefox from our Before You Start screen and copy your signature from one of these browsers instead. Using Safari will cause formatting issues. If you use your mouse, you may miss out on some of the vital code needed to make your signature work correctly.Īnother cause to this could be that you've used Safari to copy your email signature from and not Google Chrome or Mozilla Firefox. Don't use your mouse, only use Cmd + A (hold the Cmd key and press A at the same time) to select all of your email signature. More than likely, you have used your mouse to highlight the html email signature file in the browser. My email signature doesn't look right when I paste it or send an email If you're experiencing this, you will need to open your email signature's HTML file in Google Chrome or Mozilla Firefox (or be logged into your Email Signature Rescue account using Chrome or Firefox if copying from Fullscreen Preview) then copy the signature from there. This issue occurs when copying your email signature from Safari. My images are stacked under one another instead of side-by-side If you have tried our Written Instructions for installing your signature into Polymail and you run into any issues, please read through this troubleshooting guide before contacting Support for further help.
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